View Poll Results: I feel unhappy because:

Voters
22. You may not vote on this poll
  • Withdrawal delays that happen to me

    9 40.91%
  • Poor quality of UInvest support I experience recently

    2 9.09%
  • Lack of information from management

    10 45.45%
  • other reason

    1 4.55%
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Thread: List of UInvest problems

  1. #1

    List of UInvest problems

    I understand that the main problem is always money 8) But please, only vote for the 1st option if it is true for you and not for your friends. Thus we can get a better understanding and will be more effective.

    Anyone may vote 1 time, you can change your vote anytime.

  2. #2
    Senior Member bear4u's Avatar
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    Re: List of UInvest problems

    I would like to vote for 3 of them, and i am sure that most of the people here thinks like me. Almost everybody has withdrawals problems. And everybody by sending a ticket gets one and the same asnwers, so i can choose and the second. And the third because management did give some info... but it is not enough in my opinion and it happens rarely nad meanwhile pople get nervous about delays.
    Example with myself:
    I made a request on 27-th of December for Visa withdrawal that i always use, on 4-th of January i open a ticket about my delay because it was already 8 days since requested, my ticket answer was: It will be processed as soon as it possible. After 2 days i decided to reply again to that ticket, asking what is going on, the next answer was: Sorry for delay, withdrawal will be processed soon. After 3 days i decided to reply again, next answer: Sorry there's some delay because of holidays, withdrawal will be processed soon. And i decided that it's not worth it to write tickets. After that you Alex said in forum to write you PM everybody that has some delay. I wrote you and finally after a couple more days my withdrawal was processed, but not not yet in my bank account. So 20 days of waiting to be processed. I waited 8 days after that processing to recieve my money in my bank account. Well they never appear, so i wrote a ticket again, and the answer: You will get it soon, sorry for delay. Absolutely automatic copy/paste answers! So i waited for management chat to talk to Dave in private. He told me he would see what is wrong. On the next day i recieved a e-mail from Lucy that some operator made a mistake and that's why the money are not yet in mu bank account, so she said in the e-mail that everything now should be fine. That was last thursday. So that is 35 days today since my request and i am still waiting. I really hope to recieve my money today or tomorrow.

    But all i wanted to say is: withdrawal delays, lack of management support, and automatic copy/paste answers from ticket support. So if i could i would choose and the three options that make the picture complete.

  3. #3
    Senior Member onlineact's Avatar
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    Re: List of UInvest problems

    I want to add something about Uinvest ticket support.

    Please use staff that possess knowledge about current problems. It's totally useless to put there people that use the same standard answers like bear4u illustrate above. When we open a ticket we want to notify about the problem, to receive a deadline for solving that problem and more details about the source of the problem. And as far as I noticed, you, AL, should deal with the ticket system because you are the most useful for that job.

    LucyK, no offense, but you should change your way of answering those tickets... or let someone else to do that.

    Thank you.

  4. #4

    Re: List of UInvest problems

    All of other problem it happen from Withdraw Delay.
    This big problem for all Uinvestors
    IF UI RESOLVE WITHDRAW PROBLEM THEN ALL OTHER PROBLEM ARE ACCEPTABLE.
    Do you agree with me?
    If no delay payment then no ticket to get same copy n paste answer.
    I'm waiting now nearly 12 days for my LR withdraw so I need open ticket and I met remain problem.
    Please check my account and processed it today.
    Thank you

  5. #5

    Re: List of UInvest problems

    I have a report that there is no delays with LR at the moment.

    The reason I posted this poll to make sure management clearly understands problems uinvestors face. We will resolve the problems starting from the main one, don't worry.

  6. #6

    Re: List of UInvest problems

    I got my payment after my post recently post.
    Thank you for all.
    p/s: I was sent you (AL) an email about my pending but now I got it.
    Thank you for all.
    BTW, No bonus for me (12 days waiting) my friend waiting 4 days he got 50$ bonus. lol
    My payment list this time:
    297.00 Liberty reserve Processed 2012-01-25 23:27:51 2012-01-27 11:27:51 2012-01-31 11:32:33
    3117.29 Liberty reserve Processed 2012-01-25 01:24:59 2012-01-26 04:24:59 2012-01-31 11:32:23
    594.00 Liberty reserve Processed 2012-01-22 01:45:16 2012-01-22 13:45:16 2012-01-31 11:32:13
    1500.00 Liberty reserve Processed 2012-01-21 07:39:13 2012-01-21 17:39:13 2012-01-31 11:32:02
    91.00 PayPal Processed 2012-01-20 23:31:03 2012-01-22 00:31:03 2012-01-31 11:26:37
    2500.00 Liberty reserve Processed 2012-01-20 23:27:04 2012-01-21 09:27:04 2012-01-31 11:31:34

  7. #7

    Re: List of UInvest problems

    so all ok with your account now, great 8)

  8. #8

    Re: List of UInvest problems

    bear4u - working on your issue

  9. #9
    Senior Member bear4u's Avatar
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    Re: List of UInvest problems

    Well, thanks AL. I know it is not my only issue, i know for Camaro has the same issue, processed money, but not in his bank account. And i hope visa transfers to be like before...for 3-4 days to be processed and after that in 3-4days to be in bank account. My girlfriend's account has 4 pending withdrawals as one of them is from 16-th of January, so still big delay of Visa.

  10. #10
    Farhan_Translator
    Guest

    Re: List of UInvest problems

    Quote Originally Posted by worldinvestment
    I got my payment after my post recently post.
    Thank you for all.
    p/s: I was sent you (AL) an email about my pending but now I got it.
    Thank you for all.
    BTW, No bonus for me (12 days waiting) my friend waiting 4 days he got 50$ bonus. lol
    My payment list this time:
    297.00 Liberty reserve Processed 2012-01-25 23:27:51 2012-01-27 11:27:51 2012-01-31 11:32:33
    3117.29 Liberty reserve Processed 2012-01-25 01:24:59 2012-01-26 04:24:59 2012-01-31 11:32:23
    594.00 Liberty reserve Processed 2012-01-22 01:45:16 2012-01-22 13:45:16 2012-01-31 11:32:13
    1500.00 Liberty reserve Processed 2012-01-21 07:39:13 2012-01-21 17:39:13 2012-01-31 11:32:02
    91.00 PayPal Processed 2012-01-20 23:31:03 2012-01-22 00:31:03 2012-01-31 11:26:37
    2500.00 Liberty reserve Processed 2012-01-20 23:27:04 2012-01-21 09:27:04 2012-01-31 11:31:34
    I'm very happy for you. At last, you got paid.

    @AL: Even though I did get paid yesterday and I really appreciate it but why no bonus ;D

    I have a report that there is no delays with LR at the moment.

    The reason I posted this poll to make sure management clearly understands problems uinvestors face. We will resolve the problems starting from the main one, don't worry.
    AL, if what you are saying is true, then I MADE A WISE DECISION TO TRUST YOU GUYS AGAIN I had 2 choices, either pull my socks off and run like some newbies did OR trust Uinvest again and again 8)

    You never disappoint me Alex.

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